On the Indigo 1163 from Mumbai to Singapore, an air hostess was serving food, which they had to pause just before me because of turbulence. In such cases, I’ve sometimes been skipped in the past, and I usually stay alert for when service resumes. This time, I wasn’t paying attention. But the air hostess walked over right on cue and asked, “Mr. Subramanian, have we served you yet?” She didn’t know. That’s normal. But she checked. That’s not.\ ...
The Economist: Americans get better service because they complain more. (subscription required)
Rant on HP’s customer service. Long, but interesting. I read it end-to-end. It’s curious, how impersonal a big company can get. via Metafilter
Bizarre. Funeral homes offer to convert cremated ashes into a diamond.
Domino’s Pizza is trying to charge for delivery. But I thought the whole point of Domino’s was to deliver pizza, as opposed to eating it “there”. They may as well hike the price – which is what this effectively translates to. Speaking of which, I ordered a Deep Dish with jalapenos, tomato and onion a couple of weeks ago. I really liked it. When I called Domino’s yesterday, they remembered the order and delivered it within 10 minutes. Impressive. ...
A note from my friend Ashish: “To check your Mobile phone’s serial number, key in the following digits on your phone: * # 0 6 # A 15 digit code will appear on the screen. This number is unique to your handset. Should your phone get stolen, you can phone your service provider and give them this code. They will then be able to block your handset. So even if the thief changes the SIM card your phone will be totally useless. If everybody did this, there would be no point in stealing mobile phones.” ...
inc.com has lots of good articles on anything to do with business – business plans, customer service, e-commerce, law, strategy, etc. Especially their guides.