Tacit is just un-instrumented
At The Curzon Hotel, my key card didn’t work. But every time I went to the reception, they’d send a bellboy who would use the same key card, jiggle it a bit, pull it in and out a few times, and the door would open. Every night. For five nights. I just couldn’t get the knack of it. I’ve been at the other end of this. People often reach out to me saying, “Anand, this software isn’t working.” Then I go do the same thing they did, and it works. (Sometimes, I just need to watch them do it and it works.) ...