management 7

At The Curzon Hotel, my key card didn’t work. But every time I went to the reception, they’d send a bellboy who would use the same key card, jiggle it a bit, pull it in and out a few times, and the door would open. Every night. For five nights. I just couldn’t get the knack of it. I’ve been at the other end of this. People often reach out to me saying, “Anand, this software isn’t working.” Then I go do the same thing they did, and it works. (Sometimes, I just need to watch them do it and it works.) ...

I asked ChatGPT to analyze our daily innovation-call transcripts. I used command-line tools to fetch the transcripts and convert them into text: # Copy the transcripts rclone copy "gdrive:" . --drive-shared-with-me --include "Innovation*Transcript*.docx" # Convert Word documents to Markdown for f in *.docx; do pandoc "$f" -f docx -t gfm+tex_math_dollars --wrap=none -o "${f%.docx}.md" done # Compress into a single file tar -cvzf transcripts.tgz *.md … and uploaded it to ChatGPT with this prompt: ...

LLMs are smarter than us in many areas. How do we control them? It’s not a new problem. VC partners evaluate deep-tech startups. Science editors review Nobel laureates. Managers manage specialist teams. Judges evaluate expert testimony. Coaches train Olympic athletes. … and they manage and evaluate “smarter” outputs in many ways: Verify. Check against an “answer sheet”. Checklist. Evaluate against pre-defined criteria. Sampling. Randomly review a subset. Gating. Accept low-risk work. Evaluate critical ones. Benchmark. Compare against others. Red-team. Probe to expose hidden flaws. Double-blind review. Mask identity to curb bias. Reproduce. Re-running gives the same output? Consensus. Ask many. Wisdom of crowds. Outcome. Did it work in the real world? For example, you can apply them to: ...

The Personal MBA. John Kaufman says reading (and practicing) these 42 books should be as good as any MBA (and that an MBA is, perhaps excessively, expensive). Some of these books are worth a read in any case. Master Yourself Mastery by George Leonard Now, Discover Your Strengths by Marcus Buckingham & Donald O. Clifton Manage Your Life and Work Getting Things Done by David Allen The 7 Habits of Highly Effective People by Stephen Covey Learn the Fundamentals ...

Why Your Pointy Haired Boss Is A Mathematical Certainty. The Occupational Employment and Wages report … [shows] how many people have what job and what they get paid. But what is that dot … that employs nearly 2 million people and pays nearly $90,000? Why it’s General and operations managers, of course. It’s an attractive, well-paying job, that doesn’t seem to be too discriminating about who gets hired. Comments Aditya Chaturvedi 14 Feb 2005 12:00 pm: Cool

Intruiging, but Collins (author of Built to Last) finds that the most successful executives are filled with self-doubt and humility.

Here’s a new one. A study shows that unhappy workers are better than happy ones. Throw the Hawthorne effect out of the window.