Getting things done at a call center
A good way to get things done at a call center.
bureaucracy 3
Posts about bureaucracy.
2004 1
2002 1
Rant on HP customer service
Rant on HP’s customer service. Long, but interesting. I read it end-to-end. It’s curious, how impersonal a big company can get. via Metafilter
2001 1
Whispers in the corridors
Whispers in the corridors publishes rumours circulating in the IAS circles. An extremely well-informed site, I’m told.