tech-support 4

Tech support tricks of the trade. This one is very true. And I used to think computers just started working better when I was around…

A good way to get things done at a call center.

Rant on HP’s customer service. Long, but interesting. I read it end-to-end. It’s curious, how impersonal a big company can get. via Metafilter

Microsoft is discontinuing support for a whole lot of products.